Refund policy

At Quilltron, we are committed to your satisfaction with every purchase of our filing supplies, document organizers, and writing instruments. If you are not entirely satisfied with your order, our Refund Policy is designed to provide a clear and fair solution.

Refund Eligibility & Timeframe

To be eligible for a return and refund, your item must be unused, in its original packaging, and in the same condition you received it. It must also be accompanied by the original invoice or proof of purchase.

You have 30 calendar days from the date of delivery to initiate a return request.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or refunded:

  • Opened or used packs of Pens, Markers, or Highlighters.
  • Any personalized or custom-made items.
  • Clearance or final sale items, which will be clearly marked as such on the product page.

Return Process

  1. Contact Us: To start a return, please email our support team at [email protected]. Include your order number and details about the product you wish to return.
  2. Instructions & Authorization: We will respond promptly with a Return Merchandise Authorization (RMA) number and detailed instructions on where and how to send your package.
  3. Ship the Items: Please ship the item(s) to the address we provide, using a trackable shipping service. You are responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item shipped).

We recommend retaining your shipping receipt until the refund is complete.

Inspection & Refunds

Once we receive your return, our team will inspect the item(s) and notify you of the approval status.

If approved, your refund will be processed automatically to your original method of payment. Please note that it may take 5-10 business days for the refund to appear in your account after processing, depending on your bank or card issuer.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at [email protected] within 7 days of delivery. We will arrange a prepaid return label for the item and expedite a replacement or full refund at no cost to you.

This policy is subject to change and is governed by our overall Terms of Service. For any questions regarding your return, please contact us at [email protected].